Tuesday, 22 November 2011

A Productivity Attitude


The primary aim of these articles is to get members of the mining community to think about productivity.  Productivity is about attitude.  Much can be learnt about the theory behind operating different pieces of equipment and improving productivity but if the mine does not have a ‘culture of productivity’ then achieving best practice is virtually impossible.  Being innovative helps but just doing the simple  things well is a really good start.

The profitability of many mines is highly leveraged against the productivity of the major earthmoving equipment and thus significant management effort should be focussed on getting the most out of this equipment.  Unfortunately exactly what this entails is not always well understood and often other activities are given preference sometimes to the detriment of equipment productivity.  The actions of mine planning, blasting, scheduling, maintenance and man management all play a significant role in production but need to have a common productivity focus or else they can negatively impact the equipment performance.

Figure 1

Figure 1 is the way many mines are run.  The processes in running the mine and the requirements of the corporate entity simply work against getting optimal performance.  In addition, people with an innovative attitude soon get put in their place and drowned within the bureaucracy.  People on these mines are too concerned with ticking career boxes and making sure the processes are all in place, but when it comes to doing something there is always a good reason not to.

Figure 2

The productive mine (Figure 2) shows a different flow of “impacts”.  We now make the equipment productivity central to the mine’s performance, (which is exactly where it should be…surely).  People and personalities become less important and the requirement for equipment productivity becomes of primary importance.

The equipment productivity is now “driving” other aspects of the mine operation.  It is no longer acceptable for mine planning to impact productivity negatively; they know what is expected of the equipment and they produce plans which help the equipment achieve it.  Blasting, scheduling, maintenance, management, etc. are all the same.  The mine has an expectation of performance (which I believe should be dictated by what best practice machines achieve) and every role within the mine should be singularly focussed on helping the mine achieve the required productivity.  We have inevitably found that this is the way which mines achieving best practice operate.

There is a saying along the lines, “the best things in life are free”.  I find it hard to forget as I had to debate this in Year 10 English.  I now prefer to say that the best productivity improvements are free (or nearly free).  Productivity is about people and attitude and it costs no extra for a mine to have a “productivity attitude”.

I have referred previously to Robe River Mine and the upheavals which took place in 1986 under the guidance of Charles Copeman.  At the end of the resources boom which commenced in 1977/78, mining companies were starting to tighten their belts.  Unfortunately this belt-tightening was resisted by workforces which had become accustomed to getting things their own way.  This attitude was promoted by management which made money despite themselves.  Robe River was the first to face the prospects of an extended “difficult” period by attempting to change the attitude of the mine.  I suspect Charles Copeman knew where it would lead as changing a culture is not an easy thing to achieve.  When change did not come Copeman sacked the management team and installed “his” team of people with the attitude he wanted.  Copeman recognised that change had to start at the top and work its way down.  Sure, it did eventually work its way through and the workforce was sacked and then selectively reemployed some on significantly different working conditions, but the important lesson to learn here is that the change started with management.

This was the start of the depressed period I call the “Downsizing Period”.  It ran from about 1986 – 2001.  I remember one day going on to a mine site (1996 I think) I often visited which had a big sign out the front.  Employee numbers usually ranged from 380 – 400.  This day, the number was 196.  I had to look at it a couple of times but it made an indelible impression on me.

The mining industry has now entered the next difficult period.  Forget the super-cycle or a quick rebound.  The largest economy in the world is bankrupt as is the Eurozone and demand for goods will remain depressed so demand for commodities will remain depressed.  I believe this period will run at least 12 more years (probably longer).  Most mines are now like the proverbial stone which has had the blood ringed from it when it comes to people.  You just can’t keep cutting people and keep the mine going.  Once Executive Management and Boards of Directors realise that prices are coming down they will have no option if they want to stay in business but to chase improvements in equipment productivity.  I wonder if they will follow Charles Copeman’s lead and start with mine managers who accept mediocre or average performance (in this case of their equipment)?  Most operators’ jobs are safe because most of them actually want to do a better job and just need management to help them achieve it.

Graham Lumley 
BE(Min)Hons, MBA, DBA, FAUSIMM(CP), MMICA, MAICD, RPEQ

Sunday, 13 November 2011

When to spend on innovation


I have introduced a number of broad-based productivity issues over the last few blogs.  We will get on to some more specific issues but in this piece I want to introduce another broad issue.  What is the best time to invest in productivity enhancement?
The two key areas to productivity enhancement are during the R&D / equipment selection phase and during the post-commissioning phase.  That is, get the right equipment and optimise its use.
To understand the interaction between mining and knowledge I will return to the presentation by Jari Kuusisto presented to the Smart Innovation Festival in Brisbane in May 2008.  Kuusisto presented the curve of ROR vs Product Life Cycle.  I have added the risk and cost benefit to this to provide the following plot.

The product life cycle can be described from the mine or the supplier’s perspective.  In the plot here it is viewed from the mine’s perspective.  The mine follows a process of Correct Selection – Order placement – Commissioning – Equipment Enhancement.
The rate of return on money invested is highest during the development / selection stage of the product and during the after-sales service / equipment enhancement phase.  However, the risk on the investment is highest early in the process and reduces further after the product has been delivered.   When these two plots are combined it can be easily seen that the cost-benefit (return / risk) is moderate at the start of the process (during R&D / selection) and highest after delivery/commissioning (during the process of “asset optimisation” or “capacity utilisation”).  It is no coincidence that the application of knowledge is needed most during these two sections.  It can therefore be deduced that the input of knowledge is related to cost benefit.  It is also interesting to note that the highest cost benefit occurs when the knowledge is applied in the after-delivery phase of equipment optimisation which is largely process related.
If one looks at this from the perspective of a supplier the product life cycle  becomes: R&D, Collect Orders – Commissioning – After Sales Service.  Interestingly, the plot follows exactly the same form.  For the equipment supplier their greatest return comes in after-sales service.  This is a really interesting observation because during the boom I had an almost impossible job getting suppliers to listen to anything to do with knowledge and after-sales support.  Suppliers apparently were able to sell all their equipment and the concept of using after-sales service and knowledge as a means of helping mines use their equipment better and as a point of strategic advantage wasn’t considered.  This has clearly changed.  I have had a number of companies approach us about using the data and knowledge as a key element in their marketing strategy.  During the boom nobody seemed to care that there was one brand of truck which was 84% more efficient than the worst.  Funny isn’t it?  During the boom if it had wheels and carried dirt it was good enough.  Now a lot of mining people don’t seem to want to take the risk that they will buy the worst truck and some suppliers seem motivated to use data to help them be as good as their equipment allows them to be on the mine sites.
It seems prudent for suppliers to understand the words of S. Downton on ecustomerworld.com,
Delivering high levels of customer satisfaction through a well-managed service operation can increase loyalty, and thereby sales, by as much as 8 times - greatly enhancing the value of the business. Successful manufactures increasingly focus on their customers' total lifecycle by investing in their service management business to maximise the value captured throughout the product lifecycle. This means that the product sale is only a small part of the overall value during the complete product lifecycle and is only the start of the customer relationship.

Support for my belief that the world of suppliers has changed came late last year when we found a bucket manual which I had written for a mine to optimise the performance of the bucket they had just purchased, had been blatantly plagiarised by the OEM and presented to other mines purchasing their product under their name and logo.  This supplier has seen the value of knowledge (particularly linking the knowledge to the company) and has seen it as providing strategic advantage for them.
Graham Lumley 
BE(Min)Hons, MBA, DBA, FAUSIMM(CP), MMICA, MAICD, RPEQ

Monday, 7 November 2011

Knowledge Intensive Mining


I have addressed the issues in the previous couple of blogs about the poor use of knowledge and value adding through innovation by the Australian mining industry.  I have been quite negative about how the Australian mining industry is performing in this essential area.  So rather than always be negative, the aim of this discourse is to describe a process and a culture which will form the foundation of improved performance through knowledge-intensive mining. 
With some hesitation I return to University and 1st Year Chemistry.  We consider a reaction with a desired result.  The chemical reaction requires reactants and a catalyst.  To achieve the desired reaction (adding value through innovation) we need the correct reactants (processes) and catalyst (culture)
If you knew that there was an M8050 dragline that achieved 21 MBCM annually (17% higher than the next best), would you want to know how? If you knew there was an EX5500 excavator which achieved 12% higher than the next best, would you want to know how?  Most people do and this type of broad information is the foundation of knowledge-intensive mining (but it doesn’t stop at the broad-based information).  The following definition is proposed for Knowledge-Intensive Mining:
Knowledge-intensive mining is the acquisition (from internal or external sources); absorption (through active understanding) and application (via systemic processes or one-off projects) of knowledge which improves the mining process. 

The steps to gaining the tangible improvements, whether they be due to a change in the machine or mining process, must be preceded by a number of steps of gaining the intangible knowledge. Each individual needs to be accountable for their own attitudes and actions, regardless of their position.  Not everyone keeps detailed records of everything he/she does, recognise some form of sub-optimal result, does something different, etc.  What is needed is people doing business improvement on a “micro scale”.  What that means is when a person sees something happening which is sub-optimal they immediately do something to change it.  For an operator an example might be a half full bucket or poor positioning on a block.  Improving this doesn’t take a BI program but if you look at it, a very similar (undocumented) quality / six sigma / lean process is taking place.  To achieve these gains you don’t need a BI program, you need a focussed and motivated workforce / team.  To get this you need the processes and the culture.  Each person up the management line, Operator, Foreman, Supt, Manager, General Manager, etc. needs to take this micro approach to business improvement and it appears clear that many are not.  All too often the upper level manager is too concerned with “ticking the boxes” and / or not making a mistake to worry about really using knowledge to achieve innovation.  After all, their performance is normally judged on how many mistakes they have made, not how innovatively they have acted.
Whether work is in coal mining, hard rock mining, infrastructure, environment, or wherever, the messages are the same:  Firstly, the idea that only tangible things add value must be changed.  We must value knowledge.  We must actively acquire knowledge, absorb it and apply it to add value through modifying processes.  Remember, processes are the innovation reactants.  They are the aspects which combine to produce productivity. 
Changes to them are sometimes hard to grasp or understand but they are none-the-less the fabric of performance.    Secondly, culture is the innovation catalyst.  Not change for the sake of change but rather change which is targeted at the bottom line.
So what do we do about culture? This is the more difficult question at all levels of the mine but if we look at management there are two key issues to do with culture.  Firstly, the attitude of rewarding people who don’t “stuff up” must be changed.  If you aren’t allowed to be wrong then your employer won’t ever achieve anything.  Companies must reward people who are prepared to take measured risks even if those risks fail.  Anecdotally, it is smaller companies which encourage innovation but they don’t always respond well to failure so their support of innovation is not always useful.  If you are rewarded for not “stuffing up” or if you work for a company which describes itself as a “fast follower” then find another company which encourages innovation.  Secondly, you must believe you have a right to be wrong.  If you as an individual aren’t prepared to be wrong then you won’t ever achieve anything.  Unfortunately our education system, which I admire greatly (I am married to a teacher who I met in a small town in the middle of nowhere), encourages people to be right.  There is little encouragement to be innovative and get it wrong.
It is these attitudes (or lack of them) which is strangling the advancement of the Australian mining industry.  
Graham Lumley 
BE(Min)Hons, MBA, DBA, FAUSIMM(CP), MMICA, MAICD, RPEQ

Tuesday, 1 November 2011

GBI Dragline Dictionary V2 eBook - Sample

GBI Dragline Dictionary V2 eBook - Sample

Top 20 Dragline Best Practices Manual Sample eBook

Top 20 Dragline Best Practices Manual Sample eBook